At HR Profile, we connect talent with opportunities that make an impact.

We are looking for a Customer Success Specialist for a leading technology company in the financial sector (Fintech). This role is critical to driving customer retention, maximizing lifetime value, and enabling sustainable growth in a B2B SaaS environment.

Your Mission:
You will own the post-sale experience, reduce churn, improve Net Revenue Retention (NRR), and ensure customers achieve maximum value from the platform. Acting as a strategic partner to Sales, Product, and Leadership, you will implement high-impact actions to stabilize at-risk accounts and drive expansion.

Key Responsibilities:

• Retention & NRR Turnaround: Diagnose churn drivers and execute recovery strategies.

• Strategic Customer Engagement: Serve as the senior point of contact for key accounts, aligning on outcomes and roadmap.

• Onboarding & Adoption: Redesign processes to accelerate time-to-value and enforce success milestones.

• Cross-Functional Influence: Collaborate with Product and Sales to improve handoffs and prioritize revenue-impacting improvements.

• Metrics & Reporting: Implement predictive health frameworks and actionable insights for churn and expansion.

Required Qualifications:

• Proven experience in Customer Success within B2B SaaS, especially in high-churn, low-NRR environments.

• Strong track record in renewals, negotiations, and expansion strategies.

• Deep understanding of SaaS retention mechanics, onboarding, and adoption economics.

• Advanced English (spoken and written).

Preferred:

• Experience in Fintech or financial services.

• Familiarity with HubSpot, usage analytics, and customer health tools.

Role Conditions:

• Remote position, focused on LATAM.

• Highly autonomous, results-driven individual contributor role.

Ready to join a company that is transforming the financial industry through technology?
Apply now and lead the change!