At HR Profile, we connect talent with high-impact opportunities.

We are seeking a Customer Experience & Support Specialist (Part-Time) for a technology company operating a SaaS platform widely used by professionals in commercial real estate and finance. This role is essential for delivering a reliable, supportive, and customer‑centric experience.

Your Mission:

You will support users throughout their entire journey on the platform—answering questions, resolving issues, anticipating friction points, and ensuring customers consistently receive value. You will be the primary user-facing voice, strengthening trust and ensuring a smooth and positive experience.

Main Responsibilities:

• Respond to inbound inquiries via email and occasional calls, providing clear, timely, and helpful solutions.

• Proactively follow up with users to ensure they understand the platform and feel confident using it.

• Identify friction points, recurring issues, or at‑risk behaviors and address them before they escalate.

• Manage support requests professionally, ensuring each customer interaction is positive and effective.

• Build and maintain long-term customer relationships through consistent communication and reliable follow‑through.

• Coordinate with internal teams when issues require technical review or escalation.

• Ensure customers always know who to contact and feel genuinely supported throughout their experience.

• Resolve issues quickly and professionally, maintaining high standards of customer experience.

• Contribute to customers developing comfort and fluency with the product, increasing satisfaction and long‑term usage.

Requirements:

• Experience in customer support, customer success, or account management.

• Clear, friendly, empathetic communication skills.

• Ability to work independently with flexible hours.

• Experience in fintech, real estate, or SaaS platforms (preferred).

• Familiarity with CRM tools (HubSpot or similar).

• Comfort using AI tools for organization and productivity.

Role Conditions:

• Part-time (80 hours/month).

• Fully remote.

Ready to deliver an exceptional customer experience on a platform shaping the real estate and finance industries?
Apply now and help elevate the user journey!